Frequently Asked Questions
FAQ
Q: What is Jackie's Imprint?
A: Jackie's Imprint is a unique online store offering ceramic mugs, tumblers, and digital art on canvas featuring spiritual quotes, Biblical scriptures, affirmations, and non-inspirational designs. We support various causes and celebrate diversity through our artist line, which includes products for people with Vitiligo, albinism, autism, and more.
Products
Q: What types of products do you offer?
A: We offer a wide range of ceramic mugs, coasters, tumblers, and digital art on canvas. Our collections include inspirational items, special awareness collections (Autism, Cancer), and our Affirmation Tumblers "I Am Who God Says I Am," among others.
Q: Can I customize the products?
A: While we currently do not offer customization, we are excited to announce that a customization option is coming soon! Stay tuned for updates on when this feature will be available.
Q: How can I find out more about the meaning behind your designs?
A: Visit our blog at jackiesimprint.com/blog for insights into our products, their meanings, and how they can enhance your daily life.
Ordering & Shipping
Q: How do I place an order?
A: Simply browse our online store, add your desired items to the cart, and proceed to checkout. You can create an account for faster checkout and to track your orders.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location.
Q: How long will it take to receive my order?
A: Standard shipping within the US typically takes 5-7 business days. International shipping times vary. You will receive a tracking number once your order is shipped.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for a full refund. Items must be in their original condition. Please visit our Returns & Exchanges page for more details.
Q: How do I initiate a return or exchange?
A: Contact our customer service team at support@jackiesimprint.com with your order number and details of the item(s) you wish to return or exchange. We will provide you with instructions on how to proceed.
Customer Support
Q: How can I contact customer support?
A: You can reach us by email at support@jackiesimprint.com or by phone at (516) 885-7026 during our business hours: Monday - Friday, 9:00 AM - 5:00 PM, and Saturday, 10:00 AM - 4:00 PM.
Q: Do you have a physical store?
A: Currently, we operate solely online. However, you can reach us through our contact information for any assistance you may need.
Promotions & Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we offer special promotions and discounts to our subscribers and customers. Sign up for our newsletter to receive the latest updates and exclusive offers.
Q: How can I stay updated with your latest products and offers?
A: Follow us on social media and subscribe to our newsletter for the latest news, product launches, and special promotions.
For any other questions or assistance, please don't hesitate to contact us. We're here to help and ensure you have a great experience with Jackie's Imprint!